Frequently Asked Questions (FAQs)
Below we answer a number of questions, but we're always happy to hop on the phone or you can email our Dock Crew at support@dock.health and we'll respond within 24 hours.
34 articles
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What is an account collaborator?What is an account collaborator?
What is an account owner?What is an account owner?
What is a drawer?What is a drawer?
What is a subtask?What is a subtask?
What is a task?What is a task?
What is my home or homepage?What is my home or homepage?
What is a provider?What is a provider?
What if we don't like it? Can I cancel my subscription?What if we don't like it? Can I cancel my subscription?
Can I use Dock with colleagues outside of our practice?Can I use Dock with colleagues outside of our practice?
How can I add more people to my Dock account?How can I add more people to my Dock account?
How much does Dock cost?How much does Dock cost?
Can I add attachments to a task in Dock?Can I add attachments to a task in Dock?
How can I add patient context to a task?How can I add patient context to a task?
Can I book a demo or free trial of Dock?Can I book a demo or free trial of Dock?
Which platforms (web/mobile) do you support?Which platforms (web/mobile) do you support?
Why would we need a secure task management and collaboration platform?Why would we need a secure task management and collaboration platform?
Who is Dock meant for?Who is Dock meant for? Who can use Dock?
What can Dock do?What can Dock do?
What's the difference between Dock Health and other to-do platforms?What's the difference between Dock Health and other to-do platforms?
What if I don't know who to send a BAA to?What if I don't know who to send a BAA to?
Who can sign a BAA for us?Who can sign a BAA for us?
Do you sign BAAs (Business Associate Agreement)?Do you sign BAAs (Business Associate Agreement)?
Is Dock HIPAA compliant?Is Dock HIPAA compliant?
What if we're part of a large enterprise?What if we're part of a large enterprise?
How can I configure notifications for me and my team?How can I configure notifications for me and my team?
What if we want to do some custom integrations with Dock?What if we want to do some custom integrations with Dock?
What if we want to do some custom protocols and workflows in Dock?What if we want to do some custom protocols and workflows in Dock?
What if we want to customize things like automated emails in Dock?What if we want to customize things like automated emails in Dock?
How do I get help with setting up Dock for my practice?How do I get help with setting up Dock for my practice?
How can I do some of those advanced moves for creating tasks from emails?How can I do some of those advanced moves for creating tasks from emails?
How does Dock email integration work?How does Dock email integration work?
Does Dock integrate with other software platforms?Does Dock integrate with other software platforms?
Does Dock integrate with the EHR (Electronic Health Record)?Does Dock integrate with the EHR (Electronic Health Record)?